Strategies for Fostering Client Loyalty
Course Information
Goods and services are no longer an adequate basis for establishing relationships with clients because they attach an emotional connection to the products they use and to the businesses at which they shop. Students explore insights and ideas in order to create lasting and genuine customer relationships that withstand the competitive overtures of other companies. They explore the process of developing and sustaining client relationships that establish an emotional connection, manage difficult relationships, (such as those that take place via technology or at great distances) and help to determine the pulse of client relationships.
Intake S24 SEM
Start Date May 14 / 2024
End Date Aug 20 / 2024
Prerequisite(s):
None
Computer Software Requirements:
n/a
Chats:
Yes
Group Work:
No
Registering college code:
DU-CCSC1283
Host college code:
AL-CAL5009
How to register
You can register in-person, on-line, or by phone. When registering for a course, it is not necessary to include the 2 digit college code prefix (e.g. ENL001– not DU-ENL001). For details visit https://durhamcollege.ca/academic-schools/centre-for-professional-and-part-time-learning/registration-and-admission/how-to-register-2
Contact
Centre for Professional and Part-time Learning
Live Chat : www.durhamcollege.ca/ppl
Email : ppl@durhamcollege.ca
2000 Simcoe Street NorthOshawa, ON
L1H 7L7
Phone : (905) 721-3052